To use our product, you just need an Internet access. The minimum speed of current connections is enough (max. 100/100 kbps per call).
The VoIP device connects to the Internet router, like a computer. It is configured in DHCP mode, there is nothing to change in installation (except if a firewall is used). The line can also be used to call from the computer with a headset / microphone.
The same line can be used in any canton (the prefix does not matter) or even abroad. It can be used for calling when traveling, from a computer, mobile phone, tablet or cybercafe. The rate for calls will not change; moreover, there is no roaming fee.
If you already have a landline number associated with your Internet connection (for example, if you have your Internet connection via Bluewin), you must keep this traditional line. The new number allocated by Switzernet is completely independent. If you have cable TV Internet connection (for example, with Cablecom), or if your Internet provider does not require to preserve the traditional line, you are not obliged to keep it.
Yes, with a software usually referred as a softphone. You just need a headset and a microphone. The software that we recommend (X-Lite) is free, its compatible with Windows / Mac / Linux.
Here is the link that shows how to configure your Switzernet line on a softphone:
http://switzernet.com/public/070723-config_UA/x-lite.php
You can also use a software of your choice, all the softwares, using the SIP protocol are normally compatible with our service.
Normally yes. However, it can be affected by the simultaneous Internet activities such as downloading large files (pictures, videos, music, etc.). So its better not to use your Internet connection for downloading while you are on the phone.
Any Internet service provider (Cable TV, ADSL, etc.) is compatible. You just need a free RJ45 jack in your modem / router to connect the VoIP device (the connection is same as for the computer). On the other side, if the modem gives only a USB connection, you can not plug adapter or IP phone, except if you passes through your PC. In this case you need to do a specific configuration, probably with using an RJ45 cross-connection network cable, to connect the PC to the device, as in this
example.
No, the big advantage of this product is that it connects directly to your modem / Internet router. There is no need to turn on the computer.
Our devices use SIP protocol, which is the standard for Internet telephony. Except special cases, any VoIP device is fully compatible with our offer. The only exception is Skype-compatible devices (Skype uses its own protocol, not compatible with the SIP protocol).
Any analog phone is compatible, with few exceptions (old devices, non-Swiss telephone, etc.).
On the other side ISDN (digital) phones are not compatible, even if the outlet is the same (RJ11). The incompatibility concerns only to the phone connection / adapter. On the other side, having the Internet connection via ISDN, does not rise a problem (the router will provide RJ45 outlets on which the VoIP device can be connected).
Yes, without any problem.
Yes, it works everywhere in the world as in Switzerland, with the same number.
Currently, sending and receiving faxes is possible though our network, but this service is not officially supported. The reliability is not guaranteed yet.
Yes, you can hide your number for a call by dialing the *81 prefix followed by the desired number: (For example dial *81021XXXXXXX or *81004121XXXXXXX for an international number).
For activation of this service, please send an email to
support@switzernet.com.
With the default settings of the device, it takes about 100kbps per call, for both directions - upload and download. Any kind of connection offered actually by Internet providers should be sufficient.
However, for slower connections (currently the cheapest connection available on the market offer between 300/100 kbps and 500/100kbps), quality problems may occur, especially if you phone and surf over Internet, download files at the same time.
Yes. In case of VoIP adapters, it is necessary the connected phone also supports the number display.
Currently, no. On the other side, you can use and answering machine with our adapters, or select an IP phone offering an integrated answering machine (purchased separately).
Yes, this is compulsory for the use of the product.
5060 and 5004 for TCP/UDP connections.
Yes, you need to check if your device supports this feature.
In this case it is necessary to return it for exchange, with the purchase ticket and completed return form to the following address: Switzernet, CP 32, CH-1015 Lausanne, SWITZERLAND. Warranty period: one year from the purchase date.
Unfortunately, this is not possible at this moment.
Yes, it is possible to do through customer interface, "Follow me" option.
Destinations charged less then 0.02 CHF/min for private accounts are charged 0.02 CHF/min for business accounts.
Business accounts have possibility to place unlimited simultaneous calls and display their business phone number instead of Switzernet phone number.
There are no other differences in the rates or subscription fee.
They pay same price as if they call to any traditional landline number in Switzerland.
Detailed invoice is send by email or post (optional), it is payable at the end of the month. No need to prepay to make calls (except if the registration is made for prepaid account).
No, unlike most of telephone operators, our billing is second by second (for private and business subscriptions), without connection fee or rounding.
1) On-line:
a)
http://pay.switzernet.com
(Postcard, Visa, Mastercard or Paypal)
b)
https://account.switzernet.com/index.html (Visa, Mastercard) through customer interface.
You can save your time and avoid reminders using option of recurring/automatic payments. Its possible to set up recurring/simple payments using Visa or Mastercard through customer interface.
Here is "How to" to follow:
http://switzernet.com/3/public/140926-credit-card-how-to/?lang=en.
2) Postal account: 17-133617-0, Switzernet (e-banking or red payment slips, available for free at post office counters) Reason of payment: your Switzernet number 0??-5?0-????
3) Bank account : 243-262498.01D, UBS SA, 1002 Lausanne, Clearing No : 243 (IBAN CH90 0024 3243 2624 9801 D). Reason of payment: your Switzernet number 0??-5?0-????
Purchase of a device (VoIP phone or adapter) is a one time fee. Subscription fee is 9 CHF/month, plus cost of calls to payable destinations (if any).
Compare-yourself !
Cancellation notice/request can be sent by post, email or fax, notification period is 60 days. The minimum contract period is indicated on your contract. For prepaid accounts, there is no minimum duration you can cancel the prepaid account anytime.
Each subscriber has 15 days of trial period. You have a right to terminate the contract any time during the first 15 days of the subscription from your first call or during 30 days after contract signature, without paying any fees.
You can order only a prepaid account.
Yes, just send as an email to
support@switzernet.com
with desired device model. We will configure the device with your phone number.
The price of the device will be charged on your account, which can be paid with the invoice, no need to prepay.
The activation of accounts is done immediately upon first payment reception for prepaid accounts and upon signature reception (reception of signed contract) for private and business accounts.
Currently, this is not possible. We will assign you a new number.
Your existing number (Swisscom, Cablecom, Tele2, etc.), and Switzernet number are entirely independent.
If the device you have ordered or you owe supports, you can use at the same time your existing number and your Switzernet number on the same device (this kind of devices are called Dual phones or Dual adapters).
If you receive Internet through ADSL, you need to keep your traditional landline for the Internet connection.
Yes, you should annonce your new number on White pages of Swisscom.
Yes, this is possible.
However, in case of emergency call (112, 117, 118 ...) and in a nomadic use of VoIP, meaning when the customer uses its Switzernet account from another location than the location communicated to Switzernet, it is recommended to use a more appropriate means of communication, such as landline or mobile phone for reaching the nearest emergency call center.
The switzernet line can be used from anywhere just like in Switzerland, if the Internet connection is available. People can call you on your swiss number even if you are abroad. Moreover, you will not pay any roaming fee for that calls.
Rates are same as when you use your line in Switzerland, nothing changes. If you use the line from abroad, there is no roaming.
You can be called as on a traditional swiss landline number. It is important that your Internet connection is active at the moment when someone calls you.
You can check the numbers available on our website
http://switzernet.com. Prices for special numbers are displayed.
Referrer is a customer who brings new subscribers with sharing information about Switzernet and advertising around his/her friends, relatives, etc.
New customer must indicate in the 'Referrer' field your Switzernets phone number upon subscription and you will get a bonus of CHF 21 for sponsoring, which will be credited to your account.
The bonus may vary in case of promotions.
If this is not done, then you can simply inform us by sending an email to
billing@switzernet.com with the subject "VOIP number," for example "VOIP 022-550-1234 if your number is 022-550-1234, indicating the name and the new Switzernet number of the new customer.
You can use also a special link, like
http://switzernet.com/public/070608-subscribe?ref=YOUR_SWITZERNET_NUMBER:. If new customer subscribes by using that link, your referral number will be automatically taken into account. Just enter your phone number in the link (instead of YOUR_SWITZERNET_NUMBER which is written actually). You can place such link for example on your website, on forums, send email to your friends, etc.
